http://blog.ideascope.com/public/blog/126505A weblog about managing ideas, gathering and managing customer feedback, and listening to the voice of your customer. <p/> en-usCopyright (C) 2007 Orasi Software, Inc.--All Rights Reserved -- This channel is part of the IdeaScope blogsite--Powered by MyST Blogsite®.Fri, 05 May 2006 21:26:34 -0400Fri, 09 May 2008 10:20:08 -0400MySmartChannels V3.0 (MyST Web Service Platform V5.00.0503)http://blog.ideascope.com/styles/blogsite/IdeaScope/images/rss.jpg3188http://blog.ideascope.com/public/blog/126505Know What Your Customers Want. Deliver What They Expect. customer feedbackvoice of the customerideasproduct enhancementlistening postcustomer commentscustomer feedback loopknow your customeridea rankingcustomer satisfaction http://blog.ideascope.com/public/item/203423Allowing customers to chime in<font size="2"><span style="font-family: verdana,arial,helvetica,sans-serif;">One of the ways that you can show customers that you care is by allowing them to leave customer feedback on your Web site. Rather than waiting for the information to filter back to you via blogs and forums, you can set up your own feedback site.</span><br style="font-family: verdana,arial,helvetica,sans-serif;" /><br style="font-family: verdana,arial,helvetica,sans-serif;" /><span style="font-family: verdana,arial,helvetica,sans-serif;">Many Web sites are starting to allow customer feedback on their sites -- making it easier to see what customers want, and be made aware as quickly as possible when there is a problem. In some cases, it is possible to set up a ratings and review system for individual products.</span><br style="font-family: verdana,arial,helvetica,sans-serif;" /><br style="font-family: verdana,arial,helvetica,sans-serif;" /><span style="font-family: verdana,arial,helvetica,sans-serif;">If you want to increase customer interaction, one to do it is to add feedback options to your Web site.</span></font><br /><h3>See Also</h3><ul><li><a href="http://www.ideascope.com" target=%quot;_blank%quot;>Learn More About Customer Feedback Management</a><br/>Improve your business by knowing your customers' needs</li></ul>http://blog.ideascope.com/public/item/203423Fri, 09 May 2008 10:20:08 -0400 build online communitycustomer feedbackcustomer feedback managementcustomer servicefeedback Web siteonline forums http://blog.ideascope.com/public/item/202214Good customer service about more than feedback management<font size="2"><span style="font-family: verdana,arial,helvetica,sans-serif;">When it comes to customer feedback management, you customers want to know that they are appreciated. It's more than just addressing concerns. You need to show you CARE.</span><br style="font-family: verdana,arial,helvetica,sans-serif;" /><br style="font-family: verdana,arial,helvetica,sans-serif;" /><span style="font-family: verdana,arial,helvetica,sans-serif;">This week there are two very good opportunities to show your customers that you care. It is <a href="http://www.nationalsmallbusinessweek.com/" target="_blank" title="small business, feedback managament, customer service, appreciate customers, customer feedback, National Small Business Week">National Small Business Week</a>, and today is <a href="http://www.chron.com/disp/story.mpl/headline/features/5721163.html" target="_blank" title="small business, feedback managament, customer service, appreciate customers, customer feedback, National Small Business Week">Administrative Professionals Day</a>. Both of these offer chances to show how much you value your customers.</span></font><br /><h3>See Also</h3><ul><li><a href="http://www.ideascope.com" target=%quot;_blank%quot;>Customer Feedback Management</a><br/>Improve your customer service</li></ul>http://blog.ideascope.com/public/item/202214Wed, 23 Apr 2008 11:54:51 -0400 appreciate customerscustomer feedbackcustomer servicefeedback managamentNational Small Business Weeksmall business http://blog.ideascope.com/public/item/201527Customer feedback management and admitting your mistakes<font size="2"><span style="font-family: verdana,arial,helvetica,sans-serif;">Sometimes, when something obvious happens, it is a good idea to get a jump on things, rather than wait for customer feedback. And, when you mess up, customers like to see a mea culpa and know what you are going to do to fix it.</span><br style="font-family: verdana,arial,helvetica,sans-serif;" /><br style="font-family: verdana,arial,helvetica,sans-serif;" /><span style="font-family: verdana,arial,helvetica,sans-serif;">My favorite recent example was an issue that <a href="http://www.netflix.com" target="_blank" title="customer feedback management, customer feedback, customer service, Netflix, added value, company apology, feedback management">Netflix</a> was having with its production facility. Rather than wait for customer feedback to overwhelm the company, Netflix responded with an apology. Even though there was a delay of only one day, Netflix insisted that it would take 5% off the next month's bill.</span><br style="font-family: verdana,arial,helvetica,sans-serif;" /><br style="font-family: verdana,arial,helvetica,sans-serif;" /><span style="font-family: verdana,arial,helvetica,sans-serif;">It doesn't seem like a whole lot, but the &quot;added value&quot; and proactive move by Netflix was rather refreshing. Customers are more likely to remain loyal when you offer them great customer service.</span></font><br /><br /><br /><h3>See Also</h3><ul><li><a href="http://www.ideascope.com" target=%quot;_blank%quot;>Customer Feedback Management</a><br/>Better customer service</li></ul>http://blog.ideascope.com/public/item/201527Thu, 10 Apr 2008 09:32:18 -0400 added valuecompany apologycustomer feedbackcustomer feedback managementcustomer servicefeedback managementNetflix